You can contact Uber in a few ways. The fastest way to reach Uber customer service is by sending them a message via the Uber app. Please remember to refer to a specific trip. If you have any troubles with the Uber driver or have lost an item in the car the Uber support can help you.
Uber's customer service number isn't as public as when you need to call to your local shop. But in case of emergency you can call Uber on following Critical Safety Response Line.
Unfortunately you can't use the popular Uber support email firstname.lastname@example.org anymore. Uber decided in December 2016 to change their flow of support tickets. Now you can only contact support through their website and app. You can instead use the Uber app under their help section or Uber help desk. Please find here Uber's automated email response:
We're sorry. You’ve contacted an address that does not accept incoming email. We’re not monitoring questions through this email address and this request has not been received by our support team.
We'd love to help out if you have an issue. Please submit your request by tapping “Help” in the Uber app or by visiting help.uber.com from a web browser. There you’ll find answers to frequently asked questions and have the option to submit a support request.
We look forward to chatting with you soon!
- Team Uber
When contacting Uber, it's extremely important to keep your question simple. You will often meet a lot of generic canned responses when contacting Uber. Due the high amount of emails Uber is getting, we recommend you only to have one question at the time. If you want to continue on the same question, make sure to reply to the same support ticket email.
The official Uber support Twitter channel is @Uber_Support. You can also find a lot of the local Uber departments with their own Twitter handle. Uber also run partner Uber partner sites when your city or area is big enough. In UK, you can use @UberUKsupport, India have @UberINSupport and you can contact Uber in France on @UberFR_support.
While you can try to visit Uber main office you might end up being disapointed. It's much faster to use the app or try the Uber phone number. Good luck reaching Uber support.
1455 Market St 4th Floor
San Francisco, California 94103